FAQs
What kind of products do you sell?
We offer a curated selection of apparel, accessories and lifestyle items inspired by The Heart & Hustle of Portugal. From cozy hoodies to whimsical stickers, each piece reflects the culture and spirit we share on the podcast.
How long will it take for my order to arrive?
Orders are typically processed within 3–5 business days. Shipping times vary depending on your location.
U.S. standard shipping: ~7-10 business days after fulfillment.
U.S. express shipping: ~3–5 business days after fulfillment.
Orders placed from Portugal will be shipped from Spain or UK: ~5-7 business days after fulfillment.
Do you ship internationally?
Yes! We ship worldwide so listeners everywhere can enjoy our merch. Please note that shipping costs and delivery times will vary depending on your location.
Is there anywhere you don’t ship?
Our fulfillment partner does not ship to a few countries due to legal restrictions or shipping carrier limitations. These include: Crimea, Luhansk, and Donetsk regions in Ukraine; Russia; Belarus; Ecuador; Cuba; Iran; Syria; and North Korea. Additionally, they don't ship to the Gaza Strip region in Palestine.
Are you EU compliant?
In compliance with the General Product Safety Regulation (GPSR), The Evrose Group and SINDEN VENTURES LIMITED ensure that all consumer products offered are safe and meet EU standards. Products meet lead, bisphenols and phthalates level requirements. For any product safety related inquiries or concerns, please contact our EU representative at gpsr@sindenventures.com. You can also write to us at The Evrose Group, 1333A North Ave, Suite 411, New Rochelle, NY 10804 USA or Markou Evgenikou 11, Mesa Geitonia, 4002, Limassol, Cyprus.
What is your return and refund policy?
If you receive a damaged or incorrect item, please contact us at HHPTShop@evrosegroup.com within 14 days of delivery and we’ll make it right. Since most items are made to order, we’re unable to accept returns for size or change-of-mind reasons.
Can I cancel or change my order?
Yes, but only if the product has not yet entered production. Orders typically begin production within hours of purchase, so please contact us at HHPTShop@evrosegroup.com right away if you need to make changes. We will do our best to address your needs. Once production starts, we cannot cancel or modify the order.
What if I entered the wrong shipping address?
If you contact us before production begins, we can update the address. If the order has already entered production or shipped, we cannot modify the order or issue a refund.
How do I request a cancellation, modification, or refund?
Email us as quickly as possible with your order number at HHPTShop@evrosegroup.com. We’ll check the status and let you know what’s possible. We always do our best to make it right!
Can I suggest new merch ideas?
Absolutely! We love hearing from our community. Send us your ideas via our contact page or DM us on Instagram @heartandhustlept.
Where does the money from merch sales go?
Proceeds help support the production of The Heart & Hustle of Portugal, covering everything from recording equipment to research and travel for new episodes.
How do I learn more about Tony Goncalves and The Evrose Group?
Great question! You can hear from Tony by following him on LinkedIn or @goncalvestg. And you can visit The Evrose Group.